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Facilities and Business Relations Director


Job Type

Job Function

Real Estate and Facilities



On-Site or Remote

Job Type


Competitive salary and benefits

About the Role

*Job description* *Site Name:* UK - London - Brentford *Posted Date:* Feb 6 2024 *Facilities and Business Relations Director* GlaxoSmithKline is a world leading research-based pharmaceutical company that combines both individual talent and technical resources to support our mission to improve the quality of human life by enabling people to do more, feel better and live longer. As the Facilities and Business Relations Director for our UK commercial offices, including our new Central London Global HQ, you will ensure the promotion and delivery of the concept of the new HQ as the World’s Healthiest Workplace, developing innovations that support workplace performance, a great employee experience and a positive approach to wellbeing. The role requires establishing close relations with Business Executives, and other key stakeholders, ensuring needs of the workplace are understood and the full range of facility services provided to a high and compliant standard. The role develops, maintains and implements a 5 year Strategic Facility Master Plan for the sites *Key Responsibilities* - Proactively engage with Business and Global Support Services Leaders and/or their representatives to understand business needs and respond to requests made of the Facilities/Real Estate organisation (occupancy management, services, operations, infrastructure, real estate, capital projects/site minor works), prioritizing execution as appropriate. At all times ensuring meaningful communication and feedback to requesters - Ensure all in-scope activities are conducted safely in the context of a culture that prioritises a safe place to work and 'audit ready' at all times. Initiating investigations into incidents and near misses ensuring learnings are applied and shared. Attend and participate in site EHS Committees - Act as a key contact with the external community, government, or other agencies at a regional, site or local level - Act as Duty Holder for external licenses, statutory requirements and internal engineering and safety policies especially for high hazard activities, ensuring management monitoring processes operate to ensure compliance. To include building life safety systems, pressure systems, HV/LV electrical systems, legionella, waste management and construction activities - Plan, manage and execute all capital projects/site minor works safely to budgets and schedules. - Lead site-level operations teams to include employees of GSK, Service Providers, stakeholders, and business representatives. Ensure effective local governance of Service Partners monitoring performance metrics. Manage performance to ensure compliance with contract terms and Service Level Agreements. - Identify opportunities for continuous improvements and innovations to improve customer service levels and deliver cost savings. - Work closely with key internal stakeholders (EHS, HR, Tech, Procurement) to ensure services are integrated to support GSK’s Ahead Together strategy. - Ensure the development and delivery of a 5-year Facility Master Plan for the sites through business strategy alignment. Gathering and understanding business occupancy and real estate needs, facilities infrastructure, amenities, and workspace investment taking into account asset life cycle management, city and local transport strategies, accessibility and sustainability programmes. - Ensure sites have appropriate security arrangements in place and manned guarding services meet business needs and GSK policies and standards. *Why You!* We are looking for professionals with these required skills to achieve our goals: - Highly focused customer lead approach, used to operating and interacting at Board/GLT level, able to demonstrate an understanding of business needs analysis and customer relationship management. - Ability to influence senior GSK executives and managers in a demanding and rapidly evolving environment. - Excellent interpersonal, presentation and persuasive skills to successfully interact with managers at all levels. - Exceptional ability to handle challenging demands from senior business leaders, stakeholders, or their representatives, providing prompt and appropriate responses. - BA/BSc expected, recognised FM qualification or member of Institute of Workplace & Facilities Management (IWFM), NEBOSH certification preferred. - Experience of facilities management including directing operations, moves and changes, engineering, front of house, catering, and security services ideally in a Corporate environment. - Experience of dealing with high profile offices in key locations including threat assessment, control, and security requirements, used to seeking and acting on advice from security professionals/internal corporate security expertise. - Inspirational leadership and managerial skills to build, lead and motivate a diverse, high-performance team of internal and Service Provider professionals. - Experience of working successfully with Service Partners through establishment of close working relationships and ability to influence key leaders to deliver appropriate site services in agreement with established contracts. - Ability to think and act strategically, experience of implementing Facilities Master Plans. - A role model and advocate for applying professional behaviors. - Able to articulate complex, technical issues in presentable/digestible format for all levels of interaction. - Commercial acumen and financial literacy to manage Opex & Capex budgets. - The role is operational, and business/stakeholder focused which requires near full time on site presence (with reasonable flexibility) *Interested in Joining the Team?* Please apply via our online portal providing your CV and Cover Letter. (Please take a personal copy of the Job Description, as this will not be available online post closure of the advert) Closing Date: 26th January 2024 *Why Us?* GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only). We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or 0808 234 4391. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive . As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. *Important notice to Employment businesses/ Agencies* GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Record site. We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.


About the Company

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Closing Date

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