GSK
Complaint and Incident Senior Director
Competitive salary and benefits
Job Function:
Quality
Job Type:
Location:
London
Based:
Closing date:
ABOUT THE ROLE
Job Description
Site Name: Wavre, GSK HQ, Ireland - Dublin
Posted Date: Oct 17, 2024
Position: Complaint and Incident Senior Director
Application Deadline: Oct 31, 2024
The Complaint and Incident Director is a new and critical role within Market Supply & Distribution Quality (MSDQ). This role will be accountable for the GSK network quality incident management, including complaints, Local Incident Committee (LIC), Product Incident Review Committee (PIRC), and recalls.
Key Responsibilities:
Leadership and Team Management:
- Inspire and motivate teams and colleagues.
- Plan priorities with risk-balanced decision-making skills.
- Motivate, focus, and develop your team.
- Be an inclusive and ambitious leader that facilitates a thriving team with clear succession plans for key roles.
Quality Management:
- Bring to life the One Quality voice to simplify and standardize our ways of working internally and externally.
- Coordinate a diverse team and review complaints and incidents for the GSK network.
- Ensure robust investigation and clear Corrective and Preventive Actions (CAPA).
Collaboration and Stakeholder Engagement:
- Work closely with legal teams, LOC teams, and GRA to optimize responses to complainants and authorities.
- Engage with key stakeholders across operational business units and MSDQ to prioritize support.
Incident Management:
- Provide leadership and management of the centralized team and key site/EQ/LOC incident managers to ensure capability and timely Right First Time (RFT) investigations.
- Ensure PIRC chair/secretary support to the business units.
Strategic Planning:
- Balance short-term and long-term objectives with a strategic mindset.
- Translate vision into breakthrough objectives.
System and Process Ownership:
- Influence direct and extended GSC Quality team to support the adoption and usage of new ways of working.
- Develop a culture of continuous improvement.
- Act as the functional business owner for the product recall system (PRS) and complaints module in VQMS.
- Support operational business units and feed information as required to the MSDQ Process team and QA Systems team.
This role is essential for ensuring the quality and safety of GSK products and maintaining the company's reputation for excellence in the market. If you are a strategic thinker with strong leadership skills and a passion for quality management, we encourage you to apply by the deadline of October 31, 2024.
REQUIREMENTS
Qualifications:
Education:
- BA/BS degree or equivalent in experience
- Area of Specialisation: Chemistry, Pharmacy, Biological Sciences, or related fields
- BA/BS or Masters Degree
Job-Related Experience:
Minimum of 10 years’ experience in Quality function in a highly regulated environment
- Experience leading a team with a strong background in managing complaints/incidents within Quality
- Significant knowledge of the pharmaceutical industry, including knowledge of products and respective incident and complaint classifications
- Problem-solving and decision-making ability is key to being effective in this role
Other Job-Related Skills/Background:
Significant experience in drug product manufacture and distribution
- Experience in QP and batch release is desirable
- Proven capacity to drive transformation and manage complex projects and programs
- Strong decision-making, problem-solving, and communication skills
- Excellent influencing and negotiating skills, along with strong verbal and written communication skills
- Demonstrated ability to operate effectively in a matrix organization and engage with other business areas
- Demonstrated ability to think strategically and identify innovative, sustainable solutions to complex business issues
- Demonstrated leadership of people, including development and performance management skills
- Cultural agility
- Knowledge and experience in operational excellence/continuous improvement techniques and deployment
Additional Information:
*LI-GSK
- If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.
ABOUT THE COMPANY
Uniting Science, Technology, and Talent to Get Ahead of Disease Together
GSK is a global biopharma company with a special purpose: to unite science, technology, and talent to get ahead of disease together. Our goal is to positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns, all while creating an organisation where people can thrive.
Our Mission:
Prevent and Treat Disease: We focus on vaccines, specialty, and general medicines.
- Scientific Focus: We concentrate on the science of the immune system and the use of new platform and data technologies.
- Core Therapeutic Areas: We invest in four key areas:
- Infectious diseases
- HIV
- Respiratory/immunology
- Oncology
Our People:
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We aim to create an environment where:
People feel inspired, encouraged, and challenged to be the best they can be.
- Everyone can be themselves, feeling welcome, valued, and included.
- Employees can continue to grow and look after their wellbeing.
Join Us:
If you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
HOW TO APPLY
