Must be able to speak Fluent English plus one of the following languages: German, Spanish, Italian, French and Portuguese.
(Also seeking a small number of Hebrew and Arabic speakers.)
Medical Information Specialist
Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Responsibilities also include:
• Quality control
• Call backs
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information
EDUCATION AND EXPERIENCE:
Degree in a scientific or healthcare discipline (such as nurse or PharmD or other healthcare disciplines) ideally with 1-2 years’ similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.